Refund policy
Refund & Returns Policy
We are committed to providing you with high-quality products and exceptional service. If you are not fully satisfied with your purchase, you may be eligible for a refund or credit note based on the conditions outlined below:
Full Refund Eligibility
A full refund or credit note is available if:
-
The purchase was fully paid during the ordering process; and
-
You received a defective item;
-
Your order was lost or damaged during transit;
-
The product is past its expiry date upon delivery.
Return Conditions
-
If your situation meets the criteria above, you may return the product for a full refund.
-
Items must be returned:
-
In their original packaging
-
Unused
-
Along with the receipt (emailed to you or included in your package)
-
-
Return requests must be made within 72 hours of receiving your order.
-
Products that do not meet these conditions (e.g., opened, used, or damaged by the customer) will not be eligible for a refund.
Non-Refundable Situations
We are unable to offer refunds in the following cases:
-
You changed your mind about the product
-
You selected the wrong item during ordering
-
The product has been opened or used (unless defective)
We strongly recommend inspecting your order immediately upon delivery.
How to Request a Refund or Credit Note
To request a refund, please follow these steps within 24 hours of receiving your order:
-
Email us or fill in the Refund Request Form below
-
Include your order details and a brief explanation of the issue
-
Attach a photo or short video clearly showing the defect or issue
- email: sales@shoprichbeauty.com
We take customer feedback seriously and use it to continuously improve our products and service.